17 september 2026
New Features in P-Secure - September 2026
We continue to develop P-Secure with a focus on making the platform even more user-friendly, flexible, and efficient in day-to-day case management.
This update introduces, among other things, the ability to restore deleted items, an additional language option, a new and faster way to contact P-Secure Support directly from the platform, updated phone support hours, a new Declaration Module, and more.
The update is expected to be rolled out starting 17 September 2026.
Topics Covered:
Restore Deleted Items
It is now possible to restore items, such as cases or documents, that have been deleted by mistake.When an item is deleted, it is no longer removed permanently right away. Instead, it is retained for a period of time before being permanently deleted, allowing it to be restored if needed.
This functionality applies to:
- Cases
- Domains
- Files and documents
- API keys
- Screening types
By default, deleted items can be restored for up to 30 days. After that period, they are permanently deleted and cannot be recovered.The retention period can be adjusted to 1, 30, 60, 90, or 120 days under the Recently Deleted settings.
This functionality applies to:
- Cases
- Domains
- Files and documents
- API keys
- Screening types
By default, deleted items can be restored for up to 30 days. After that period, they are permanently deleted and cannot be recovered.The retention period can be adjusted to 1, 30, 60, 90, or 120 days under the Recently Deleted settings.
How to Restore Deleted Content
1. Go to Settings
2. Select Recently Deleted
3. Locate the item you want to restore
4. Click Restore
2. Select Recently Deleted
3. Locate the item you want to restore
4. Click Restore
New Screening Category: Declaration
We have introduced a new screening category that allows you to add declarations which candidates must read and acknowledge as part of the background screening process.
The declaration can be fully customized with your own title, description, and content, making it suitable for specific requirements such as employment conditions, security instructions, compliance notices, or similar purposes.
This feature was originally developed to support requirements related to security clearance processes, where reading and acknowledging a security briefing is mandatory.
You can make the declaration mandatory, requiring candidates to confirm that they have read and understood it before proceeding. When marked as mandatory, the declaration is automatically incorporated into the candidate's Declaration of Honor.
The screening category is not enabled by default. Customers interested in using this functionality should contact servicedesk@p-secure.com for activation.
The declaration can be fully customized with your own title, description, and content, making it suitable for specific requirements such as employment conditions, security instructions, compliance notices, or similar purposes.
This feature was originally developed to support requirements related to security clearance processes, where reading and acknowledging a security briefing is mandatory.
You can make the declaration mandatory, requiring candidates to confirm that they have read and understood it before proceeding. When marked as mandatory, the declaration is automatically incorporated into the candidate's Declaration of Honor.
The screening category is not enabled by default. Customers interested in using this functionality should contact servicedesk@p-secure.com for activation.
Swedish Language Support and New Language Settings
We have expanded P-Secure's language capabilities, allowing candidates to complete the screening process in Swedish.
P-Secure now supports the following candidate languages:
- Danish
- English
- Swedish
For users and administrators, the available interface languages remain Danish and English.
You can also configure a default language for candidates, ensuring that the application process automatically opens in the preferred language (Danish, English, or Swedish). This is particularly useful if the majority of your candidates come from a specific country or language group.
Candidates may still switch freely between supported languages during the process.
Please note that customer-specific content such as welcome emails, welcome texts, privacy notices, declarations, and other custom texts are unique to your organization and are not automatically translated into Swedish. If Swedish is enabled, you will receive a reminder to update these texts accordingly.
P-Secure now supports the following candidate languages:
- Danish
- English
- Swedish
For users and administrators, the available interface languages remain Danish and English.
You can also configure a default language for candidates, ensuring that the application process automatically opens in the preferred language (Danish, English, or Swedish). This is particularly useful if the majority of your candidates come from a specific country or language group.
Candidates may still switch freely between supported languages during the process.
Please note that customer-specific content such as welcome emails, welcome texts, privacy notices, declarations, and other custom texts are unique to your organization and are not automatically translated into Swedish. If Swedish is enabled, you will receive a reminder to update these texts accordingly.
How to Enable Additional Languages
1. Go to Settings
2. Select Languages
3. Enable the desired languages
4. Choose a default language from the dropdown menu
5. Click Save Settings
6. Go to Texts
7. Switch the language to Swedish
8. Add and adjust the relevant translations
9. Click Save Changes
2. Select Languages
3. Enable the desired languages
4. Choose a default language from the dropdown menu
5. Click Save Settings
6. Go to Texts
7. Switch the language to Swedish
8. Add and adjust the relevant translations
9. Click Save Changes
If you would like assistance with this setup, please contact servicedesk@p-secure.com.
New Support Feature Directly in P-Secure
Getting help from P-Secure Support is now easier and faster.
Instead of sending a separate email, you can now create a support case directly within P-Secure.
When a support case is submitted, the relevant case is automatically shared with the P-Secure Support team for a limited period, enabling our specialists to understand the issue more quickly and provide assistance.
The feature can be used for both individual cases and multiple cases at once.
If you contact us by phone regarding a specific case, you may also be asked to share it using this feature.
Instead of sending a separate email, you can now create a support case directly within P-Secure.
When a support case is submitted, the relevant case is automatically shared with the P-Secure Support team for a limited period, enabling our specialists to understand the issue more quickly and provide assistance.
The feature can be used for both individual cases and multiple cases at once.
If you contact us by phone regarding a specific case, you may also be asked to share it using this feature.
How to Create a Support Case
1. Right-click a case
2. Select Support
3. Describe the issue
4. Click Send
2. Select Support
3. Describe the issue
4. Click Send
Assigning Cases to the Analysis Team
For customers who use supplementary background investigations and security interviews, the process for assigning cases to the P-Secure Analysis Team has changed slightly.
Instead of using Assign, you should now select Support, after which the case will become visible to the Analysis Team.
Instead of using Assign, you should now select Support, after which the case will become visible to the Analysis Team.
How to Submit a Case for Supplementary Background Investigation
1. Right-click a case
2. Select Support
3. Choose Supplementary Background Investigation from the dropdown menu
4. Click Send
2. Select Support
3. Choose Supplementary Background Investigation from the dropdown menu
4. Click Send
Updated Phone Hours
To contact our Support or Sales teams, you can now call our main number:+45 88 63 87 88
Support Hours
- Monday to Friday: 10:00 AM - 2:00 PM (CET)
Sales Hours
- Monday to Friday: 9:00 AM - 5:00 PM (CET)
You can always leave a voicemail for Support or email us at servicedesk@p-secure.com.
Support Hours
- Monday to Friday: 10:00 AM - 2:00 PM (CET)
Sales Hours
- Monday to Friday: 9:00 AM - 5:00 PM (CET)
You can always leave a voicemail for Support or email us at servicedesk@p-secure.com.
Questions or Feedback?
We continuously work on improvements and new features that help make your screening processes more efficient and effective. As part of this effort, we have launched a user survey and would greatly appreciate your feedback.
Remember that you are always welcome to contact us at servicedesk@p-secure.com or use the support and feedback features in P-Secure if you have questions about the new functionality, suggestions for improvements, or experience any issues.
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P-Secure is a privately owned company that provides standard software solutions to both public authorities and private organizations. The platform enables automated background screening in compliance with European legislation, as well as the industry-specific regulatory requirements applicable in each country.